Privacy policy
PURPOSE
These General Terms and Conditions govern the booking of tourism services and the purchase of tickets through the website of TOURS AND TICKETS WORLDWIDE, SL, with tax ID (N.I.F.) B75401927 and registered office at URB VELILLA PARK, S/N 18690 ALMUÑÉCAR – (GRANADA), duly registered in the Commercial Register of Granada, volume 203, folio 41, section 9.
Making a purchase implies full, express and unreserved acceptance of these General Terms and Conditions.
INTERMEDIATION AND NATURE OF THE SERVICE
TOURS AND TICKETS WORLDWIDE, SL acts as a travel agency and intermediary in the sale of tourism services and tickets for monuments, museums and cultural attractions. TOURS AND TICKETS WORLDWIDE, SL is not the official ticket office and does not represent the bodies that manage the monuments. The names, brands and designations of the monuments are used for descriptive purposes only.
The tickets offered are official and valid, purchased through authorised suppliers and channels, and include intermediation, management and customer service.
CAPACITY TO CONTRACT
Only persons of legal age with sufficient legal capacity may book services. Minors may browse the website but may not make purchases or provide data for booking.
BOOKING PROCESS
Before completing the purchase, the user will have access to the essential information about the service, including price, date, time, cancellation policy and access requirements.
To complete the booking, the user must provide the required data and expressly accept these General Terms and Conditions.
Once payment has been confirmed, the user will receive a confirmation email. This email constitutes sufficient proof that the contract has been concluded.
TOURS AND TICKETS WORLDWIDE, SL may reject a booking when there are objective reasons, such as lack of availability or payment issues.
PRICES AND PAYMENT METHODS
Prices are shown in euros and include applicable taxes, unless expressly stated otherwise.
Payment will be made using the methods available on the website’s payment gateway.
DATA PROVIDED BY THE CUSTOMER
The customer is solely responsible for the truthfulness, accuracy and correctness of the data provided during the booking process, including first name, surname, identity document, date of birth or nationality.
For services with named tickets, the data cannot be changed once the tickets have been issued.
TOURS AND TICKETS WORLDWIDE, SL shall not be liable if access to the monument is denied, nor for any incident arising from incorrect data or invalid documentation provided by the customer.
CANCELLATION AND WITHDRAWAL POLICY
Cancellation, modification and refund conditions are determined directly by the policies of the monument, museum or supplier, which are beyond the control of TOURS AND TICKETS WORLDWIDE, SL.
In accordance with Article 103(l) of Royal Legislative Decree 1/2007, the right of withdrawal does not apply to leisure services that provide for a specific date or period of performance.
Failure to show up, arriving outside the booked time or not having the required documentation will not give the right to a refund.
FORCE MAJEURE
TOURS AND TICKETS WORLDWIDE, SL shall not be liable for failure to fulfil its obligations when this is due to force majeure or circumstances beyond its control, such as pandemics, administrative restrictions, strikes or closures of monuments.
CUSTOMER SERVICE AND COMPLAINTS
The customer can contact customer service by email at contacto@tiklic.org.
The customer may also use the European Union’s Online Dispute Resolution Platform.
ACCEPTANCE OF THE CONDITIONS
Making any purchase through the website implies that the customer declares to have read, understood and fully accepted these General Terms and Conditions and the cancellation policy of the service booked.
Acceptance of these conditions is an essential requirement to complete the purchase process.